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Problems Accessing Your Control Panel?

If you are able to log into your Control Panel with your username and password, but are sent back to the login page when you click a link, this signifies that your browser is not able to store our authentication cookie. Read the following to understand and resolve the problem:


What is an Authentication Cookie?

An authentication cookie is just a small text file that your browser stores locally with your login name and password when you log in, so that WedShare knows who you are. If your browser does not store this cookie, WedShare doesn't know who you are and can't authenticate you; therefore, it pushes you back to the login page. This is for the protection of your website. No other website except WedShare can read the authentication cookie, and it is encrypted for even further security.


Why Isn't My Browser Storing the Authentication Cookie?

There are two reasons your browser might not be storing this cookie properly. One is that it is set to not accept session cookies. The other is that you have a third-party program installed on your computer that is blocking the cookie. Check your browser settings first, and if this doesn't solve the problem, search for third-party "Internet Security" or "Personal Firewall" software which may be interfering with the authentication.


Set Your Browser to Accept the Authenication Cookie

Internet Explorer 6.x:
In Internet Explorer click on "Tools" at the top of the window.
Select "Internet Options".
Click on the "Privacy" tab.
In the center of the "Privacy" tab screen, there should be an "Advanced" button. Click this button.
Ensure that "Override automatic cookie handling" is checked.
First and Third party cookies should be set to "Accept"
Check "Always allow session cookies"
Click on "OK"
Exit Internet Explorer and restart your browser

Netscape Navigator 7.x
Click "Edit" on the Toolbar.
Click "Preferences"
Click the "Privacy and Security" category; expand the list to show the subcategories.
Click "Cookies"
Three options are displayed. Do the following:
Check "Enable all cookies"
If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

AOL 9 (NOTE: If the changes below do not work for you, please minimize the AOL Browser and open and use a SEPARATE browser like Internet Explorer or Netscape.)
Click on the AOL "Settings" icon near the top of your AOL window.
In the "Essentials" section, click on "Internet [Web] Options"
Click on the "Privacy" tab.
Click on the "Advanced" button
Ensure that "Override automatic cookie handling" is checked.
First and Third party cookies should be set to "Accept"
Check "Always allow session cookies"
Click on "OK"
Click "Apply" and then "OK"
Exit AOL and restart your computer (This step is important. Do not skip.)

Opera 7.11
From the File menu, choose "Preferences".
Click the "Privacy" category.
Check "Enable Cookies".
From the Normal Cookies drop-down menu, select "Automatically accept all cookies".
From the Third Part drop-down menu, select "Automatically accept all cookies".
Click OK.

Mozilla Firefox
Select "Tools | Options"... from the main menu.
Select "Privacy" from the left panel of options.
Expand the Cookies options on the right.
Select "Enable Cookies."
Select "for the originating website only."

Safari 1.0
From the Safari Menu, choose Preferences.
Click the Security icon.
In the Accept Cookies: selection box, chose Always or Only from sites you navigate to.


Check Your Security/Firewall/Antivirus Software Settings

The following software is known to cause problems with authentication cookies. This is not a complete list, so be sure to check your computer for all security software which may be blocking your browser from setting the authentication cookie.

ZoneAlarm Pro
Outpost Firewall Pro
Norton Personal Firewall
Norman Personal Firewall
SurfSecret Personal Firewall
McAfee Personal Firewall Plus
Sygate Personal Firewall Pro
Injoy Firewall
BlackICE PC Protection
Personal Firewall Pro
Kaspersky Anti-Hacker
F-Secure Internet Security
PC-cillin Internet Security
Tiny Firewall
Freedom Firewall
CheckIt Firewall

Zone Alarm
In Zone Alarm, select Privacy.
Under Cookie Control, click Custom
In Custom Privacy Settings:
Uncheck the box that says "Block session cookies"
Uncheck the box that says "Block persistent cookies"
Uncheck the box that says "Remove private header information".
Uncheck the box that says "Expire Cookies"
Click OK.

Norton Personal Firewall
Double click on the Norton Personal Firewall icon in the tray.
Click on the Open option in the pop-up menu.
Click the Options icon in the Norton SystemWorks menu box.
Click on the Personal Firewall option in the Options menu box.
Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box.
Make sure you are in the "Web" tab. There may be several domains already listed in this area.
Click on the Add Site button at the bottom of the Web defaults window.
You will need to enter this URL as a new default. This should active the default rules section of that window.
Make sure the Cookies and Referer (under Browsing Privacy) are set to permit as a default rule for this domain.
Click OK, then click OK again.

McAfee Privacy Service
Right-click the red "M" icon by your system clock.
Click "Privacy Service."
Click "Options."
The McAfee Privacy Service window appears. Click the "Cookies" tab.
Enter each website address from which you would like to allow cookies.
Click "Add."
Once completed, close the window.


Try a Different Browser or Upgrade Your Current Browser

If you've enabled your browser to allow cookies and have checked for possible interference from security or firewall software and still experience the same login problem, try using a different browser (Firefox instead of Internet Explorer, for example), or try upgrading your current browser to the latest version.

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